This page gathers the formal ways to reach ZOTAIX: the concierge email, the online form, WeChat and social channels, human service hours and operator information.
concierge@zotaix.com is the unified concierge mailbox, covering membership activation, gifting proposals, enterprise commissions, privacy requests, compliance questions and service of legal notices. For rights requests, include your account email so identity can be verified.
Structured requests are best sent through the contact form: pick a topic (enterprise, concierge, membership and more), and your submission enters the concierge workbench with a tracking record. Legal and compliance topics are welcome through the form as well.
The WeChat page gathers the platform’s WeChat touchpoints and how to follow them, suited to Chinese-language gifting and customisation conversations. Formal requests started on WeChat are still governed by in-platform confirmation records.
The social channels page lists the platform’s official account entrances for following work and updates. Direct messages on social platforms are not a channel for serving legal notices; use the concierge email or the contact form for formal matters.
Human concierge hours are weekdays 10:00–19:00 CST (China Standard Time). Requests outside these hours join the queue and are handled in order during the next working window; mark urgent compliance matters in the email subject.
www.zotaix.com and its app forms are operated by ZOTAIX 卓序. Legal documents, rights claims and regulatory inquiries concerning the platform should be served through the concierge email; receipt time is logged and responses follow the law.
Website technical support: ZOTAIX Intelligent Technology (Beijing) Co., Ltd.
